Frequently Asked Questions

Parking is available at no charge onsite. Accessible parking spaces are also available closest to the entrance of the parking lot nearest King Street.

Yes, RVs are permitted, and it is recommended that guests park towards the far Southside of the parking lot towards the back end which should allow for ample space.

Please purchase tickets for all attending guests except the support person. Once your order is complete, email getaway@slpc.ca with your order number and request to add a support person ticket. Our team will assist you from there.

Please notify our staff upon arrival. They will ensure that you join your applicable tour time.

Whether you’re a history buff or looking for a unique and educational experience, a visit to Canada’s Penitentiary Museum is a must when visiting Kingston Pen Tours. Open 7 days a week.

Admission is by donation, making it accessible for everyone to explore and learn.

For more information, visit https://www.penitentiarymuseum.ca/

Please click here for the most up to date availability of French programming.

Washrooms are available at the start of the tour as well the end of the tour. Guests are advised to use a washroom before starting the tour.

Yes, our retail shop will be available at the end of the tour.

No guests are not permitted to spend the night at Kingston Penitentiary.

Personal cameras are welcome but no tripods or heavy equipment are allowed on the tours.

No audio or video recording is permitted without prior written approval by the St. Lawrence Parks Commission.

Please note that only service animals are permitted.

Yes, strollers are permitted. Please note that some parts of the Extended tour are not accessible.

Yes, walkers and wheelchairs are allowed on the tours. We have 12 wheelchairs on site. Please note there may be some areas that may be difficult to access.

Yes, a bike rack is available on the northwest of the parking lot.

Yes, guests are welcome to bring their own or purchase a reusable bottle before their tour as water stations are available throughout the tour route.

No smoking or vaping is allowed on site.

Yes, there are chairs available in certain locations on the tour available for guests.

More information regarding accommodations and hotel packages can be found at www.visitkingston.ca/together/