Accessibility

Access to our Attractions

Companions accompanying a visitor with a disability will be permitted complimentary admission when their assistance is necessary for the party with a disability to visit the site. For example, if a visitor using a wheelchair requires their companion to push their chair. The party with the disability will be subject to admission in the applicable fee category, i.e. regular adult admission.

Accessibility involves everyone, we are committed to ensuring that our customers with disabilities receive the same quality and timeliness of service as others and that our employees always realize their full potential. We are pleased to share with you the SLPC's multi-year accessibility plan, which sets out our accomplishments to date and our accessibility commitment going forward.

Our Commitment

In fulfilling our mission, the SLPC strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving persons with disabilities the same opportunity to access our goods and services and to allowing them to benefit from these services in a comparable way as all other customers. Whether a person’s disability is apparent or not, everyone should be treated with courtesy and made to feel welcome whenever they interact with our products and services.

St. Lawrence Parks Commission Accessibility Service Standards

SLPC follows all OPS corporate directives and policies that reinforce and embed accessibility criteria into business practices. Ontario.ca provides a summary of accessibility policies and directives currently in place within the OPS.

SLPC Customer Service Policy Statement

Receiving Feedback for Goods or Services to People with Disabilities

Making Emergency Information and Public Safety Information Accessible to the Public

Upon request, the SLPC will make emergency and public safety information accessible to people with disabilities. We will work with the person requesting the information to determine how we can meet their needs as soon as possible.