Accessibility involves everyone, we are committed to ensuring that our customers with disabilities receive the same quality and timeliness of service as others and that our employees always realize their full potential. We are pleased to share with you the SLPC's multi-year accessibility plan, which sets out our accomplishments to date and our accessibility commitment going forward.
In fulfilling our mission, the SLPC strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving persons with disabilities the same opportunity to access our goods and services and to allowing them to benefit from these services in a comparable way as all other customers. Whether a person’s disability is apparent or not, everyone should be treated with courtesy and made to feel welcome whenever they interact with our products and services.
SLPC follows all OPS corporate directives and policies that reinforce and embed accessibility criteria into business practices. Ontario.ca provides a summary of accessibility policies and directives currently in place within the OPS.
SLPC Customer Service Policy Statement
Receiving Feedback for Goods or Services to People with Disabilities
Upon request, the SLPC will make emergency and public safety information accessible to people with disabilities. We will work with the person requesting the information to determine how we can meet their needs as soon as possible.
For more information on the accessibility standards for customer service or the Accessibility for Ontarians with Disabilities Act (AODA), please visit www.AccessON.ca
613-543-4328 locally, 800-437-2233 within Canada and U.S.
Upon request, we will work with individuals to provide and receive feedback in an accessible format that meets the individual's needs.